| Academic Certification | External evaluation process by the HEAA, based on specific, predefined and previously publicized, quantitative and qualitative criteria and indicators, harmonized with the Principles and Guidelines for Quality Assurance at EHEA. |
| Review | Examination and/or evaluation of the functioning of the processes and procedures of the IQAS. |
| Procedure | Specified way of executing processes. The implementation of a process is carried out by a set of individual processes, which are linked in a flowchart. |
| Quality Assurance | Systematic and continuous process of monitoring, evaluation and quality improvement. |
| Process | Set/series of (interdependent) actions to achieve a goal. The process is carried out by a set of processes. |
| Performance Indicators | Measurable characteristics, which demonstrate the degree of achievement of objectives. |
| Management | Administrative Bodies of the Aristotle University of Thessaloniki, as defined by the applicable legislation. |
| Corrective Action | Action aimed at eliminating the cause that caused the deviation in the standard. |
| Document | Means of providing information e.g. procedural form, draft, report, template. |
| International Ranking Tables | Tables, in which the performance of an Institution is presented comparatively based on a set of specific indicators. |
| Non-compliance (Law 4009/11) | Deviation from the requirements or failure to meet the requirements of the standard. |
| Work Directive | Description of a stage of a process in the form of detailed steps for its implementation. |
| OPESP | Information System of the Hellenic Chamber of Commerce for the collection of quality data from Greek Universities. |
| Quality Policy | A document that captures management's commitment to quality. |
| Quality Target | ntended outcome in the context of Quality Policy. |