Procedure 05.02: Satisfaction Surveys

Steps:

  1. MODIP – Design of Satisfaction Surveys 
  2. MODIP – Conduct of Satisfaction Surveys
  3. MODIP – Data Collection
  4. MODIP – Data Analysis
  5. MODIP – Report with the Results of the Processing/Analysis of the Research Questionnaires
  6. Unit – Corrective Actions – Suggestions for Improvement (D.03.02)

Parties involved: MODIPs, internal and/or external stakeholders where appropriate

Frequency: Conduct satisfaction surveys every three years